1. Information We Collect
When you use the v13r platform, we collect several categories of information to ensure the services we provide run smoothly, securely, and are relevant to you.
Account Information
During registration, you are required to provide your full name, date of birth, phone number, email address, and password. This information is used to verify your identity, manage your account, and grant you access to all features on the v13r platform.
Device & Browser Information
We collect technical details such as device type, operating system, browser type, IP address, and screen resolution. This helps us optimise the user experience, particularly for the Android and iOS mobile users who make up the majority of our Malaysian players.
Payment Information
For the purposes of deposits and withdrawals in Malaysian Ringgit (RM), we store information related to the payment methods you have registered — such as your bank account number or digital wallet identifier (Boost, Touch 'n Go). We do not store credit or debit card numbers directly; all sensitive data is processed through encrypted payment gateways.
Usage Data
We log in-platform activity such as games played, bets placed, pages visited, and session duration. This data is used to improve the platform, detect fraud, and ensure fair play.
2. How Your Information Is Used
V13r uses the information we collect solely for legitimate purposes directly related to platform operations. We do not sell personal data to any third party for marketing purposes.
- Account Management: Verifying your identity, processing logins and registrations, and updating your account information.
- Transaction processing: Processing deposits and withdrawals in MYR securely and accurately.
- Platform security: Detecting and preventing fraud, account misuse, and suspicious activity.
- Customer support: Providing relevant assistance when you reach out to the v13r support team.
- Service improvement: Analysing usage patterns to improve the user experience across all devices, especially mobile.
- Legal compliance: Fulfilling legal and regulatory obligations applicable in Malaysia where required.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All v13r user personal data is stored on servers protected with SSL encryption and multi-layered security measures. We apply strict access controls — only authorised personnel may access user personal data, and only when necessary for operational purposes.
Financial data related to MYR transactions is encrypted both in transit and at rest. We retain transaction records for the period required by legal and operational obligations, after which the data is securely deleted or anonymised.
Third-Party Sharing
V13r does not sell, rent, or disclose users' personal information to third parties for marketing purposes. We may share limited information only in the following situations:
- Payment service providers required to process your deposit and withdrawal transactions.
- Relevant authorities when required by applicable Malaysian law.
- Technical partners who assist with platform operations, subject to strict confidentiality agreements.
In all cases of data sharing, we ensure that recipients maintain privacy protections equivalent to our own standards.
5. User Rights & How to Contact Us
Your Rights as a v13r User
As a v13r platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you can request a correction. Simple updates like your phone number can be made directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data, subject to any legal requirements that may obligate us to retain certain records for a minimum period.
- Right to Object: You may object to the processing of your data for certain non-mandatory purposes.
Changes to This Policy
V13r reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When significant changes are made, users will be notified via an in-platform notice or email. The effective date at the top of this page will be updated whenever changes are made.
Contact Privacy Support
For any enquiries, data access requests, or privacy-related complaints, please contact the v13r team by email at: [email protected]. You may also refer to the FAQ us for guidance on account management and privacy.
We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA). Any use of your personal data by v13r is for legitimate, necessary, and proportionate purposes in line with the platform's operational needs. For more information, see also Terms & Conditions us.
Your Data Is Safe — Your Platform Awaits
V13r puts your trust first. Register an account today and enjoy a safe, transparent, and entertaining sports and gaming experience.